Intro Distribution,Public Relations, Administration, Records, and Reporting Procedures (1.5 Contact Hours)
-
Register
- Non-member - $15
- Member - $2.50
Already registered?
Log in now.
Understand the principles and infrastructure of water distribution systems.
-
Comprehend federal and California-specific water quality regulations.
-
Apply water operator mathematics in real-world scenarios.
-
Operate and maintain pumps, valves, mains, hydrants, and other system components.
-
Ensure compliance with public safety, testing, and recordkeeping standards.
-
Prepare for the D1 or D2 operator certification exams.
- Importance of consumer confidence and public image
- The role of operators as the public face of the utility
- Effective communication techniques, including listening, answering questions clearly, and keeping commitments
- Maintaining a professional appearance and courteous conduct
- Proper procedures for addressing customer concerns, complaints, and abusive situations
- Best practices for operating utility vehicles in public areas
- Guidelines for engaging with media representatives
- Strategies for creating positive public perceptions through outreach and community involvement
- Define common treatment plant operational goals including turbidity control, chlorine residual maintenance, and cost efficiency.
- Understand the importance of maintaining minimum chemical supplies and planning for disruptions in procurement.
- Explain the critical role of coagulants, chlorine, fluoride, pH control, and turbidity monitoring in plant operations.
- Describe instrumentation systems, process control strategies, and SCADA integration used to maintain water quality.
- Identify daily and emergency tasks of water treatment operators including data logging, SCADA alarm responses, and balancing clear well flows.
- Understand clear well function and the regulatory requirements for treated water storage and diversion.
- List the key monthly reports required by the State of California, such as coliform data, disinfection byproducts, filtration summaries, and fluoridation reports.
- Understand the significance of timely and accurate recordkeeping for regulatory and operational review.
- Explain the steps to take in the event of disinfection failure or unsafe drinking water, including isolation and state notification.
- Describe the switchover process between ozone and free chlorine systems.
- Identify best practices for public communication including advance notification, respectful behavior, and complaint response.
- Understand how employee conduct and professionalism influence public support and trust.
- List typical customer complaints and describe how to respond effectively and respectfully.
- Explain procedures for handling abusive behavior and escalating serious issues to supervisors.
- Describe guidelines for employee appearance, behavior, and interaction with media while representing the water utility.
- Identify key customer service skills such as courteous driving, proper address, and clean work areas.
- Understand the requirements of the Underground Service Alert (USA) and when to call 811 before excavation.
Key:
Complete
Next
Failed
Available
Locked
Public Relations - Intro Distribution
Open to view video. | 20 minutes
Open to view video. | 20 minutes
Public Relations - Intro Distribution Quiz
10 Questions | 1 attempt | 0/10 points to pass
10 Questions | 1 attempt | 0/10 points to pass
Administration, Records, and Reporting Procedures - Intro Treatment Video
Open to view video. | 27 minutes
Open to view video. | 27 minutes
Administration, Records, and Reporting Procedures - Intro Treatment Quiz
15 Questions | 1 attempt | 0/15 points to pass
15 Questions | 1 attempt | 0/15 points to pass