Administration, Records, and Reporting Procedures - Intro Treatment (.75 Contact Hours)

Learning Objectives for California Water Treatment – Administration, Records, and Reporting Module

Module 1: Operational Planning and Goals

Define common treatment plant operational goals including turbidity control, chlorine residual maintenance, and cost efficiency.
Understand the importance of maintaining minimum chemical supplies and planning for disruptions in procurement.

Module 2: Chemical Management and Instrumentation

Explain the critical role of coagulants, chlorine, fluoride, pH control, and turbidity monitoring in plant operations.
Describe instrumentation systems, process control strategies, and SCADA integration used to maintain water quality.

Module 3: Plant Operator Duties

Identify daily and emergency tasks of water treatment operators including data logging, SCADA alarm responses, and balancing clear well flows.
Understand clear well function and the regulatory requirements for treated water storage and diversion.

Module 4: Regulatory Reporting and Compliance

List the key monthly reports required by the State of California, such as coliform data, disinfection byproducts, filtration summaries, and fluoridation reports.
Understand the significance of timely and accurate recordkeeping for regulatory and operational review.

Module 5: Disinfection Protocols and Contingencies

Explain the steps to take in the event of disinfection failure or unsafe drinking water, including isolation and state notification.
Describe the switchover process between ozone and free chlorine systems.

Module 6: Public Relations and Customer Interaction

Identify best practices for public communication including advance notification, respectful behavior, and complaint response.
Understand how employee conduct and professionalism influence public support and trust.

Module 7: Complaint Resolution and Escalation

List typical customer complaints and describe how to respond effectively and respectfully.
Explain procedures for handling abusive behavior and escalating serious issues to supervisors.

Module 8: Representing the Utility

Describe guidelines for employee appearance, behavior, and interaction with media while representing the water utility.
Identify key customer service skills such as courteous driving, proper address, and clean work areas.

Module 9: DigAlert and Utility Coordination